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Facebook, Twitter, Linkedin, You Tube.

You Name it. We moderate it.

Flashlight Film productions social media team takes care of moderating and managing the User Generated Content across all of your social media channels. Offered in over 50 languages, with guaranteed service levels and 24/7 coverage, Crisp protects your brand and enables your social media teams to focus on delivering a world-class social experience.

Flashlight Film productions social media team removes spam, offensive and unsuitable content almost instantly. Streamlining social customer service by identifying posts and comments that require a response and alerting you to a potential social media crisis. Crisp accurately monitors the sentiment of every comment and post so you know exactly what works with your fans.

Protect Your Brand

Your customers want to interact in a warm and friendly social environment. Spam, unsuitable and offensive content reduce engagement and have a detrimental affect on your reputation, sales line and share price. Crisp offers the highest level of brand protection available, with 24/7 cover and guaranteed service levels.

Faster, Higher Quality Moderation

We guarantee that our service is faster and more accurate than that of any agency. Our technology automatically identifies unsuitable content and social media noise, enabling our human moderation team to concentrate on the content that really affects your business.

Save Your Budget

Flashlight Film productions social media team’s unique moderation approach allows us to offer higher quality moderation at a fraction of the cost of a traditional moderation agency – enabling you to put your budget to work on positive social engagement.

Deliver Amazing Customer Service

Fast responsive social customer service delivers value across the entire business. Our social media team takes complete care of moderation, letting your team focus their attention on engagement. Our Customer Response module identifies the content that requires engagement; dramatically reducing the amount of wasted time spent sifting through the ‘noise’.

Teams Focus on Positive Social Value

Social media success requires careful analysis, planning and execution. Social media teams that are also responsible for moderating and managing content aren’t delivering their full potential. Crisp takes care of content moderation 24/7, enabling your team to deliver a world-class social experience.

Identify and Stop a Social PR Crisis

A Social media PR crisis can strike at any time across a variety of topics. Crisp identifies potential crisis content and categorizes it into specific business areas. Each type of crisis has a specific workflow, meaning the right teams get to know about it straight away. Crisp takes care of all your social media channels 24/7, alerting you to potential problems within minutes.

Track Sentiment and Campaigns

Social media success requires careful analysis, planning and execution. Social media teams that are also responsible for moderating and managing content aren’t delivering their full potential. Crisp takes care of content moderation 24/7, enabling your team to deliver a world-class social experience.

Complete Cover

Crisp is integrated with all major social media platforms including Facebook, YouTube, Twitter, linkedin, Google+ and Pinterest. Our dedicated integration team are constantly adding to our coverage based on customer requirements.

The process of attracting attention or gaining website traffic is generally referred to as Social media marketing. This marketing programme usually focuses on efforts to create content that captures attention inevitably and spurs readers to share it via social networking. A corporate message presumably resonates when it spreads from a third party source as opposed to brand or company itself. Therefore this marketing programme results in earned media rather than paid media.

Through social media sites, individuals are encouraged to interact with one another and build relationship. When companies come on the platform created by social media, consumers interact with them. This interaction results in a personal liking from consumers for a company or brand and instills a feeling of loyalty in the potential consumers for that particular company. Social networking sites also include a vast amount of information about what products and services prospective clients might be interested in. So we see this is social media marketing which is strengthening the image of the company for set business goals.

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